Privacy Policy

Who we are

This website is operated by Transpac Supply Chain Ltd. (“Transpac”, “we”, “us”), a logistics company located at Unit 101-104, 3225 194 Street, Surrey, BC V3Z 1J8, Canada. You can contact us at info@transpacsc.com or by phone at +1-604-928-7328.

What information we collect

We collect personal information only when you voluntarily provide it through our website — primarily through the quote request form. This may include:

• Your name and company name
• Contact information (email address, phone number)
• Shipment details you choose to share (origin, destination, cargo type, volume)

We do not collect payment card information through this website. We do not require account creation.

How we use your information

We use the information you submit for the following purposes:

• To respond to your quote request or inquiry
• To contact you about logistics services that may be relevant to your needs
• To improve how we communicate and respond to business inquiries

We do not sell your personal information to third parties. We do not use your information for advertising networks or data broker programs.

Website analytics

This website may use standard web analytics tools to understand traffic patterns and page performance. These tools may collect non-personally-identifiable data such as browser type, referring URLs, pages visited, and approximate geographic region. We use this data to improve the website.

Cookies

This website may use cookies for basic functionality and analytics. You can disable cookies in your browser settings. Disabling cookies will not prevent you from using the website or submitting a quote request.

Data retention

We retain inquiry and quote information for as long as necessary to respond and maintain business records consistent with standard commercial practice. If you would like your information removed from our records, contact us at info@transpacsc.com and we will accommodate the request within a reasonable time.

Your rights under PIPEDA

As a Canadian company, Transpac Supply Chain Ltd. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@transpacsc.com.

Changes to this policy

We may update this privacy policy from time to time. The effective date at the top of this page reflects when the current version was last updated. Continued use of this website after updates constitutes acceptance of the revised policy.

Contact

Questions about this privacy policy or how we handle personal information should be directed to: